The CRTC has launched a public inquiry into “possible misleading or aggressive” sales practices used by telecom companies, a move the regulator flatly refused to make just six months ago.
“It was definitely discouraging when the CRTC rejected it the first time around,” said Laura Tribe, executive director of consumer advocacy group Open Media.
“It is also encouraging to see that they’re taking this opportunity to get it right.”
Monday’s announcement included an invitation for Canadians to go online to share their personal experiences involving questionable telco sales tactics. The CRTC also plans to conduct a public opinion survey and focus groups on the issue, as well as hold a public hearing in Gatineau, Que., starting on Oct. 22.
Read full story here: CRTC Investigating ‘Possible Misleading’ Telco Sales Practices After First Rejecting The Idea | CBC News
